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List of error codes

1000 – API is under maintenance, please try again in a couple of minutes.
1001 – Account not found.
1002 – Hourly request limit (by default 1000 requests) has been exceeded for this account. Please resume next hour.
1003 – Cannot connect to account database.
1005 – API call (input parameter “request”) not specified, or unknown API call.
1006 – This API call is not available on this account. (Account needs upgrading, or an extra module needs to be installed.)
1007 – Unknown output format requested; input parameter “responseType” should be either “JSON” or “XML”.
1008 – Either a) database is under regular maintenance (please try again in a couple of minutes), or b) your application is not connecting to the correct API server. Make sure that you are using correct API URL: https://yourcustomercode.erply.com/api/. If your API URL is correct, it might be that your ERPLY account has been recently transferred between hosting environments and your local DNS cache is out of date (domain name yourcustomercode.erply.com is not being resolved to correct web server). Try flushing DNS cache in your computer, server, or application engine.
1009 – This API call requires authentication parameters (a session key, authentication key, or service key), but none were found.

1010 – Required parameters are missing. (Attribute “errorField” indicates the missing input parameter.)
1011 – Invalid classifier ID, there is no such item. (Attribute “errorField” indicates the invalid input parameter.)
1012 – A parameter must have a unique value. (Attribute “errorField” indicates the invalid input parameter.)
1013 – Inconsistent parameter set (for example, both product and service IDs specified for an invoice row).
1014 – Incorrect data type or format. (Attribute “errorField” indicates the invalid input parameter.)
1015 – Malformed request (eg. parameters containing invalid characters).
1016 – Invalid value. (Attribute “errorField” indicates the field that contains an invalid value.)
1017 – Document has been confirmed and its contents and warehouse ID cannot be edited any more.
1018 – Multiple matches found, all have the same attribute value. No records will be updated.
1019 – No records found with this attribute value.

1020 – Bulk API call contained more than 100 sub-requests (max 100 allowed). The whole request has been ignored.
1021 – Another instance of the same report is currently running. Please wait and try again in a minute. (For long-running reports, API processes incoming requests only one at a time.)
1022 – This item cannot be deleted because there are other records that reference it.
1023 – Request has product rows in wrong order, or some rows are missing. When editing a confirmed Inventory Registration, only prices can be updated (not quantities and product IDs), and the request must include all rows.
1024 – Master List is activated – cannot possible to add products directly to the product catalog.
1025 – A bin cannot be archived because it has quantities in it.
1026 – An identical record already exists.
1027 – On an existing record, it is not allowed to change the value of this field.
1028 – This input field in this API call cannot be used. (Account needs upgrading, or an extra module needs to be installed.)

1040 – Invalid coupon identifier – such coupon has not been issued.
1041 – Invalid coupon identifier – this coupon has already been redeemed.
1042 – Customer does not have enough reward points.
1043 – Employee already has an appointment on that time slot. Please choose a different start and end time for appointment.
1044 – Default length for this service has not been defined in Erply backend – cannot suggest possible time slots.
1045 – Invalid coupon identifier – this coupon has expired.
1046 – Sales Promotion – The promotion contains multiple conflicting requirements or conditions, please specify only one.
1047 – Sales Promotion – Promotion requirements or conditions not specified.
1048 – Sales Promotion – The promotion contains multiple conflicting awards, please specify only one.
1049 – Sales Promotion – Promotion awards not specified.

1050 – Username/password missing.
1051 – Login failed.
1052 – User has been temporarily blocked because of repeated unsuccessful login attempts.
1053 – No password has been set for this user, therefore the user cannot be logged in.
1054 – API session has expired. Please call API “verifyUser” again (with correct credentials) to receive a new session key.
1055 – Supplied session key is invalid; session not found.
1056 – Supplied session key is too old. User switching is no longer possible with this session key, please perform a full re-authentication via API “verifyUser”.
1057 – Your time-limited demo account has expired. Please create a new ERPLY demo account, or sign up for a paid account.

1060 – No viewing rights (in this module/for this item).
1061 – No adding rights (in this module).
1062 – No editing rights (in this module/for this item).
1063 – No deleting rights (in this module/for this item).
1064 – User does not have access to this location (store, warehouse).
1065 – This user account does not have API access. (It may be limited to POS or Erply backend operations only.)
1066 – This user does not have the right to manage specified user group. (Error may occur when attempting to create a new user, or modify an existing one.)
1067 – This account does not belong to a franchise and this API call cannot be used.

1071 – This customer can buy for a full up-front payment only.
1072 – This customer does not earn new reward points and cannot exchange reward points for coupons.
1073 – It is not possible to create an invoice from these source documents. All source documents must have the same type and same client (or the same payer).
1074 – Source document cannot be an invoice, invoice-waybill, POS receipt or a credit invoice.
1075 – Tax already has more than one component of this type, you must use saveVatRateComponent to add or change tax components. (Attribute “errorField” indicates the invalid input parameter.)
1076 – Sales Promotion – Only promotions with type “manual” can be set to require manager’s approval.
1077 – This price list is not associated with this store region.
1078 – The “amount” field for price list items can be used only if the “Quantity Price Lists” module has been enabled on your account.
1079 – When editing a price list item, product ID can not be changed.

1080 – Printing service is not running at the moment. (User can turn printing service on from their Erply account).
1081 – E-mail sending failed.
1082 – E-mail sending has been incorrectly set up, review settings in ERPLY. (Missing sender’s address or empty message content).
1083 – “Master List” functionality has not been fully set up yet, some requirements are missing.
1084 – Configuration parameter “master_list_unique_field” has been incorrectly set up.

1090 – No file attached.
1091 – Attached file is not encoded with Base64.
1092 – Attached file exceeds allowed size limit.

1100 – New password must be at lest 8 characters.
1101 – New password may only contain Latin letters and digits. (This rule is enforced by configuration parameter “password_only_alphanumeric_allowed”).
1102 – New password must contain at least one small letter, one capital letter and one digit. (This rule is enforced by configuration parameter “password_alphanumeric_required”).

1110 – Sales Promotion – Multiple conflicting settings. A promotion must apply to all stores, or specific regions only, or specific location only, or specific store group only.
1111 – Sales Promotion – Fields “purchasedProductGroupID”, “purchasedProductCategoryID” or “purchasedProducts” are only allowed together with “purchasedAmount”.
1112 – Sales Promotion – Multiple conflicting purchase options (“purchasedProductGroupID”, “purchasedProductCategoryID” or “purchasedProducts”) have been specified at the same time.
1113 – Sales Promotion – Fields “awardedProductGroupID”, “awardedProductCategoryID”, “awardedProducts”, “awardedAmount” are only allowed together with “sumOFF” or “percentageOFF”.
1114 – Sales Promotion – Multiple conflicting award options (“awardedProductGroupID”, “awardedProductCategoryID”, or “awardedProducts”,) have been specified at the same time.
1115 – Sales Promotion – Fields “percentageOffExcludedProducts” and “percentageOffIncludedProducts” are only allowed together with “percentageOffEntirePurchase”.
1116 – Sales Promotion – Fields “sumOffExcludedProducts” and “sumOffIncludedProducts” are only allowed together with “sumOffEntirePurchase”.
1117 – Sales Promotion – Fields “priceAtLeast” and “priceAtMost” are only allowed together with “purchasedAmount”.
1118 – Sales Promotion – Field “maximumPointsDiscount” can only be used together with “rewardPoints” and “sumOffEntirePurchase”.
1119 – Sales Promotion – Field “lowestPriceItemIsAwarded” can only be used together with “sumOFF” or “percentageOFF”.

1120 – This account uses customer registry microservice. The list of customers, their groups and addresses is stored outside of ERPLY. Queries and updates must be sent directly to the service, using the service’s own API. See the output of verifyUser for a service endpoint and authentication token.
1121 – The type of a confirmed document cannot be changed.
1122 – Sales Promotion – Field “specialPrice” can only be used together with “purchasedAmount”.
1123 – Sales Promotion – Fields “percentageOffMatchingItems” and “sumOffMatchingItems” are only allowed together with “purchasedAmount”.
1124 – Sales Document – For creating recurring billing invoices over API, the data model of your account needs an update. Please contact customer support.
1126 – This account uses customer registry microservice. This input field in this API call cannot be used; this is a limitation of the integration.
1127 – This account uses customer registry microservice. This input field in this API call is not allowed to have that value; this is a limitation of the integration.
1128 – This field can only be used on Greek accounts.
1129 – Sales Promotion – Flag “excludeDiscountedFromPercentageOffEntirePurchase” can only be set to 1 if you have specified “percentageOffEntirePurchase”.

1130 – Sales Document – One or more billing readings on that row are not associated with the specified billing statement, or are already associated with another invoice.
1131 – Sales Promotion – The purpose of the Reason Code must be “PROMOTION”.
1132 – Sales Promotion – Field “purchasedProductSubsidies” can only be used together with “purchasedProducts” and (“percentageOffMatchingItems” or “sumOffMatchingItems”).
1133 – Sales Promotion – Field “purchasedProductSubsidies” must contain exactly the same number of elements as field “purchasedProducts”.
1134 – Sales Promotion – Field “awardedProductSubsidies” must contain exactly the same number of elements as field “awardedProducts”.
1136 – This location does not have an assortment.
1137 – This location’s assortment contains more than 10,000 products; API is not going to return the list.