Where do I sign up?
How long are the contracts?
Erply offers both monthly and annual contracts.
Do you offer discounts?
Yes, we offer discounts on annual contracts or longer. For details and custom offers, contact our sales department for more information.
When do I get billed?
Payment is due in advance at the start of each billing cycle. The billing cycle starts on the date of signup, and a bill is issued monthly from that day, or annually depending on the contract.
How do I make a payment?
Payment is set up to be a recurring charge made by credit or debit card once you’ve signed up. We will appear as ‘point of sale.com’ on your credit card bill.
How do I update payment information?
Please email firstname.lastname@example.org in regards to any updates or changes regarding payment information. We do not handle any billing inquiries over the phone. Please do not send any credit card information in your email. Changes will take effect within the next 48 hours.
Where can I downgrade my account?
Please email email@example.com about your concerns, and we will be in touch with you to discuss your new needs and how best to accommodate them. Please note that with downgrades of service you will receive no refund for already billed services.
Who do I contact to cancel my account?
For cancellation details, please email firstname.lastname@example.org and a representative will be in touch with you. There needs to be written request for cancellation 30 days prior to cancellation and end of billing taking effect.