Software Consultant

Customer Support, Tallinn, Estonia

What we will expect from you

As a Software Consultant for Erply, your main goal is to keep Erply’s existing and new customers happy and satisfied. You will be identifying the customers’ issues and offering solutions quickly and with a personal approach. You will ensure a complete understanding of the latest features by collaborating with other teams like product management and engineering. Essential skills required to be a great Software consultant include strong problem-solving and excellent verbal communication skills.


  • Very good verbal and writing skills in English and Estonian (other languages are a plus)
  • Confidence and know-how to use Excel
  • Understanding of e-mail systems
  • Analytical skills
  • Strong problem-solving skills
  • Patience
  • Attentiveness

Beneficial skills

  • Experience with using help desk tool like JIRA
  • Experience with giving customer support for a software company
  • Experience with using Erply