Update your POS certificate before 17th of February. Read more.
If your Point Of Sale is currently having trouble making payments and printing receipts, it means your store has not updated its Installer app and Microservices to the latest versions. This caused some customers to lose connection to hardware devices including payment terminals, printers, and other store devices needed for operations. If it happened to your store today, here’s the guide to help you get up and running again in our Wiki
To check the status of the services go to the Erply Wizard environment https://posow-sb.erply.com/. and login with Erply credentials (Erply ID, username, password).
Here are the steps you need to take:
Read more about the specific steps and guides on troubleshooting on the previously mentioned article here!
If you were not able to reinstall the services yourself, contact us at email@example.com or use the Chat Bot on erply.com. We will assist you at the first possible moment.Sign Up