Employees are the key elements to a successful business in every industry. If you are a retailer, people who work for you have extra value. Your employees are the face of your brand as they are the contact person for your customers. Training them with the values of your business is essential to give your customers the right image about your brand.
But how can your employees be successful if they are not motivated to work for you? In our blog earlier, we talked about the psychological concepts of the employee motivation. Upon that, you can use ERPLY as a powerful employee motivation and retention tool.
With ERPLY, you can manage your staff in the same system that you manage your sales. Employee commissions can be set up as percentages or an amount of money with multiple layers to award for achieving goals. You can also view your top sellers with one report and award them with different kind of commissions.
One of the most effective employee motivation tools in sales is without a doubt commission. ERPLY makes setting up goals and rewarding your employees very easy with its time clock feature. This feature collects your employee’s sales data in the commission’s report and allows both you and your employee to monitor their earnings from the commissions.
Being able to monitor their results minute by minute, your sales team will work more goal oriented and also extra motivated when they see how much they achieved for the set goals.
With the time clock feature, you can monitor your sales team and take immediate action for the low sales results. If you notice an ongoing performance drop, you may take few steps to lead them. For example, setting up personalised goals per employee can help them to achieve their goals easier.
In your sales team, your staff have some certain ideas about who is role is what. However these roles are not set up officially, there is always someone that has naturally more of a “leader” role, “star” or the “amateur” of the team.
Perceptions of your employees towards each other form in time naturally and these can become paradigms. Some of your staff may believe that they are not “good” as much as the top seller of your team. Therefore, general goals that have been set up for all team might not feel realistic for all of them. If your employees don’t believe that they can achieve your goals or reach the awards, they might not show enough effort to improve themselves.
Monitor them closely with the reports and try to create special awards and goals according to their level of success. If you go step by step, they will gain their self-confidence in time and be able to work for higher sales targets.
How Much Your Employees Know About Your Products?
Being familiar with your products is essential for your sales representatives. If you are a retailer that provides a variety of products, this can get tricky for your staff, especially for the new ones. In this case, making task divisions between them can be the most effective way.
ERPLY allows you to utilize the user permissions feature. For example, you can give users permission to do stocktaking for certain products or certain product groups. You can also set up user groups, and add employees to a group that has permissions for a specific product or product group.
When you sell a variety of products, you can divide your staff into teams that will cover different areas of your store. This will help them to have better information about their own area instead of a general understanding of all the products. When your sales representatives work in specific groups, they can also direct your customers to the right person to answer their questions better.
Being able to work from anywhere with ERPLY, your staff will have more time to spend among the products and customers. This will help them to get familiar with them faster in practice. Employees can easily look up information, track their assignments or sales, and still be exploring the products to gain familiarity.
You can always reach our Technical Support Team email@example.com if you have any questions or contact us from our website. We are more than happy to help you!
We provide cloud-based, iPad-oriented Point of Sale and Inventory Management software for retailers, with a focus on multi-store operations. Our goal is to allow retailers to focus more on business and less on IT, by providing a solution that is easy to use, cost-effective, and technologically superior. Erply’s cloud-based platform allows you to integrate to multiple payment options, e-commerce platforms, accounting software and many more.
ERPLY manages all areas of your retail organization including point of sale, sales back office, inventory management, employee payroll, accounting, customer CRM, multi-channel/ e-commerce and more, in a single integrated system.