iOS 13.1.2 update will cause the payment and printing integrations on iPad not to work. We are working on an update but in the meantime please do not update to iOS 13.1.2 on your devices that are running Erply POS.

 

OS Catalina update will cause EPSI not to work properly. We are currently working on an update but in the meantime, please do not update to OS Catalina on your devices running Erply POS

Do You Want to Grow Your Company Bigger? Then Use Franchising

23 minute read

8. Am I a paranoid franchiser?

If you franchisee have customer service issue, be there physically and understand what is going on. Every problem with a customer tarnishes your reputation as well. Image credits: Shuttershock

Remember, franchisee is not your friend (although they might become one someday). Apart from your common goals, they have their own company and ambitions. That is why there can never be too much control in a franchised company. However, it should be done delicately. You can monitor sales promptly using the software that all franchisees are required to use. If the franchisee’s results are persistently poor, it is worth looking for the reason in either sales – the actual volume might be hidden from the franchiser –, or perhaps the business is not run properly. The two main things that should be monitored about a franchisee are:

  • General economic performance
  • Customer service

If the turnover is small for some reason, don’t just stand by: Get down to it and determine the cause of the problem! If it is a customer service issue, be there physically and understand what is going on. Every problem with a customer tarnishes your reputation as well.

 

IN CONCLUSION

Just as you shouldn’t believe the consultants who say that the success rate of franchised businesses is 95%, you shouldn’t believe those who say that franchised business is easy for the franchisee. However, the more franchisee has thought it through, the better the odds of it becoming something big and beautiful.

Something like McDonald’s.

 

SUPPLEMENTARY READING

Franchise your business. The Guide to Employing the Greatest Growth Strategy Ever. Mark Siebert, John Leonesio Entrepreneur Media 2016

WEBSITE
IFA International Franchise Association
FTC Federal Trade Commission

BLOG
Unhappy Franchisee

TEMPLATE
Business plan template: Franchise Business Plan Template

ARTICLE
Best Practices for Franchising Your Business and Achieving Rapid Growth

 

DoodyCalls pooper scooper service in action. Image credits: DoodyCalls Image credits: Shuttershock