Crustum.ee – Custom Point of Sale and Booking Solutions

The restaurant faced several operational challenges that were impacting their efficiency and customer experience. Their existing checkout process was too slow for peak hours, creating bottlenecks during their busiest times. Additionally, there was no real-time coordination between kitchen and bar staff, leading to miscommunication and delayed service. Customer identification and loyalty processes were manual and time-consuming, preventing staff from providing quick, personalized service. The establishment needed a flexible yet stable POS system and quick onboarding to a new back office system to streamline operations. Finally, a booking solution was required to manage customer flow during busy periods and prevent overcrowding while optimizing table turnover.

We delivered a custom point-of-sale system for Crustum.ee, specifically designed for restaurants and cafés and built on Erply’s architecture to match their workflow. The new POS is fast, intuitive, and easy for staff to learn, creating a smoother daily operation. To enhance the checkout process, we implemented a fast, fully integrated payment solution that minimizes delays and optimizes customer throughput. We also introduced QR code-based customer identification, allowing customers to quickly scan a code at checkout. This not only speeds up loyalty tracking but also sets the stage for future personalized offers and data insights. For efficient kitchen and bar operations, we connected the system to display screens and enabled smart printing, ensuring all incoming orders are immediately visible and easily managed where needed. The transition to the Erply back office was completed rapidly, with minimal disruption. Staff were onboarded quickly, and management gained immediate access to reports and insights. To simplify product setup, we implemented a bulk product import solution, helping Crustum.ee upload their entire inventory efficiently and accurately. Additionally, we developed a straightforward, user-friendly booking system that allows customers to reserve tables or pre-order food—helping Crustum manage peak times and elevate the overall customer experience.

The new system resulted in over 40% faster checkout times, significantly reducing wait times for customers. Real-time coordination between the kitchen and bar ensured that orders were fulfilled quickly and accurately. By introducing automation tools, Crustum.ee was able to reduce manual work, streamlining daily operations and minimizing errors. The addition of QR code-based customer identification improved the speed and ease of service, boosting overall customer satisfaction. With everything connected to Erply’s powerful back office tools, management gained seamless control over reporting, inventory, and performance tracking.

“The transition was surprisingly smooth. Our team got used to the new system in just a few days, and our kitchen workflow is now faster and more accurate. The QR solution and booking system added a whole new layer of customer experience.” — Crustum.ee Team

By delivering a fully tailored solution for Crustum.ee — from POS customization and payment integration to kitchen display coordination and booking — we helped them move faster, serve better, and grow stronger.